updated at 03:53pm on 20/02/2020

by Sandra

kind, helpful, efficient-I could not wish for better service

My experience at the Lancaster Gate Medical Centre - reception are efficient, kind and helpful - I feel fortunate to be with this practice. My Doctor is caring and his expertise is invaluable. Thank you.

Visited in August 2019, Posted on 07 August 2019

by Pamela

Highly professional - Helpful, responsive, medical practice

I have found the team here to be very helpful and do their best to sort out my problems. One problem in particular was somehow sorted out and resolve in a matter of hours. I needed an urgent prescription for insulin and needles. I needed a medicine review, I couldn’t get to see a doctor before going away. The chemist didn’t inform me that my request for repeat prescription hadn’t been successful until I went to get said prescription....... panic what to do.? The receptionist reassured me immediately that she would do her best to get a paper prescription,if not, an electronic one as quickly as possible. How she got that prescription was nothing short of a miracle!! But because the practice is a small, caring, organisation, they knew me - yes that’s individual patient care alright ! The team are very professional, have excellent clinical skills, and a kind and caring patient approach. Thank you Lancaster Gate medical team for looking after me. A crisis was averted . I was able to travel, and maintain my health safely. This is just one incident of excellence in practice that I’ve experienced.

Visited in January 2019, Posted on 23 January 2019