updated at 03:53pm on 20/02/2020
kind, helpful, efficient-I could not wish for better service
My experience at the Lancaster Gate Medical Centre - reception are efficient, kind and helpful - I feel fortunate to be with this practice. My Doctor is caring and his expertise is invaluable. Thank you.
Visited in August 2019, Posted on 07 August 2019
Highly professional - Helpful, responsive, medical practice
I have found the team here to be very helpful and do their best to sort out my problems. One problem in particular was somehow sorted out and resolve in a matter of hours. I needed an urgent prescription for insulin and needles. I needed a medicine review, I couldn’t get to see a doctor before going away. The chemist didn’t inform me that my request for repeat prescription hadn’t been successful until I went to get said prescription....... panic what to do.? The receptionist reassured me immediately that she would do her best to get a paper prescription,if not, an electronic one as quickly as possible. How she got that prescription was nothing short of a miracle!! But because the practice is a small, caring, organisation, they knew me - yes that’s individual patient care alright ! The team are very professional, have excellent clinical skills, and a kind and caring patient approach. Thank you Lancaster Gate medical team for looking after me. A crisis was averted . I was able to travel, and maintain my health safely. This is just one incident of excellence in practice that I’ve experienced.
Visited in January 2019, Posted on 23 January 2019