PPG Minutes: 14th February 2023
Venue: online via Microsoft teams
- Introductions & Apologies
- PPG comments & suggestions
- Practice service improvements
Attendees: AH, VM , XE , Dr JG, Dr SM &(SD)
Apologies: CM, HL & GK
|PPG Members introduction
AH discussed about an article in Guardian regarding GPs’ dissatisfaction - Dr SM mentioned this is partly due to an increase in demand and strain in the capacity. Secondary care settings have also been affected resulting a substantial increase in tasks delegated to primary care
VM asked if Covid has impacted on the consultation model - Dr SM said the practice now offers a choice of appointments – ie telephone / F2F /online etc. Patients can choose the mode of appointment they prefer.
XE asks if practice could provide a user guide for NHS APP
|NHS app service is provided by NHS digital. SD to check if a user manual is available
|Aim to involve young patients in PPG to establish their views
|SD to try and encourage young patients to join PPG
|VM highlighted a flaw with Health Share appointments. Patients are required to fill the forms again when Health share reschedules appointments
|SD to check with Health Share
AH asked about obtaining results of tests carried out by the hospital / A& E - Dr JG informed her that results are received and followed up by the hospital doctor who arrange the test. GPs will only receive a summary
We are aware that test results are made available online to patients by the hospital before patients are followed up by the requesting clinician and this can cause some concern
|SD to raise with Hannah that it’s not helpful for patients to view online test results before these are followed up by the hospital
|VM asked if the practice provides double appointments for patients who have multiple issues to discuss - Dr JG confirmed that LGMC provides double apps with flexible timings to accommodate patient needs. Tel consultations are found by some patients to be very beneficial
Dr JG discussed the MCMW team and their role in caring for the vulnerable over 65s’
Dr JG also mentioned that the practice patient list size is growing and LGMC is getting an influx of homeless registrations
AH asked if LGMC is impacted by the closure of Westbourne Grove surgery- SD said LGMC is not affected as it’s not the nearest practice to WG.
SD mentioned the new additions to the staffing structure including a new salaried GP, a Practice Nurse, 2 Pharmacists , a Social Prescriber & a Mental Health nurse
Dr SM mentioned that SD’s role has been elevated to a Managing partner and the practice team is now stable for the near foreseeable future
|Members agreed that practice level PPG meetings are more beneficial that the PCN wide ones.
Partners thanked the members for participation and hoped that they would be able to continue to participate in the future
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