How to Make and Cancel an Appointment

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How to Make an Appointment

Our healthcare team comprises a wide range of professionals.

For day to day appointments you might be seen by either a nurse or a doctor depending on the nature of the problem. Our practice nurse team are specially trained to assess and treat a wide range of health conditions meaning that it will not always be necessary to see a doctor.

Find out how to make the best of your appointment

book an appointment

On the Day

A walk-in surgery is held between 9 – 10 Monday to Friday. Appointments will only be allocated to those arriving before 10am on a first come, first serve basis. As the demand for the walk-in  clinic can be high, these appointments are for patients who cannot wait for the next bookable appointment. Patients with less urgent or on-going problems or those who wish to see a specific clinician are advised to book a routine appointment.

For patients with urgent problems arising after the walk in clinic, there are a limited number of urgent appointments available in the evening surgery.-

Commuter Surgeries Not able to see the doctor outside of working hours? Early Bird and late surgeries are available by pre-booked appointment to see the Doctor or Practice Nurse.
Evening and Weekend Hubs For information on evening and weekend availability at this practice, see below
Nurse Appointments The Practice Nurses can help you with a range of issues from health management to vaccinations.
Book in Advance It is best to book your appointment in advance to ensure that you see the Doctor of your choice at the time most convenient for yourself. Please phone the practice on 020 7479 9750 for more information.
Out of Hours If you have an urgent health problem which cannot wait until the surgery is open please call 111
Online Services Patients can book appointments up to 2 weeks in advance and from 8pm the night before using our online booking system.
 

Accessing Patient Services

Our practice is pleased to offer patients enhanced clinical access to GPs and other healthcare professionals, including:

  • 100 clinical appointments per 1000 patients per week
  • Patients telephoning our practice will never be asked to call back. (unless the patient chooses to call back e.g. if they want to see a GP or other healthcare professional who is currently on leave)
  • We offer an open reception and telephone service from 08:00 – 18:30 from Monday to Friday.
  • Patients can make an online booking up to 4 weeks ahead
  • Our receptionists are trained in care navigation and signposting and can provided advice about appropriate alternative services such as extended hours hubs
  • We regularly review our systems to ensure there are enough appointments to meet patient needs every week

We aim to provide the best access we can for our patients. If you have any questions or suggestions please ask a member of staff or ask to speak to the practice manager.

 

Continuity of Care

For your safety it is better for you to consult with your registered doctor for on-going problems or with the doctor who has been dealing with your problem. Therefore, unless it is an emergency and where possible, please ask to consult with the doctor who is dealing with your problem.

 

Doctors in Training

The Surgery offers Practice experience for medical students. Therefore, from time to time your registered doctor may be supervising a trainee doctor, so you may get an appointment with one of our trainees.

If you would prefer not to consult with our trainee doctor please inform your GP or Reception

 

Triage Service

Your name will be added to the duty doctor’s telephone list, with a brief description of your concern along with your best contact number.

The duty doctor will work through a list calling each patient and will prioritise urgent cases but will aim to return your call within 2 hours.

The duty doctor may call certain patients before others depending on the symptoms and the age of the person.

The triage system is in place to provide same day access to GP advice and if an appointment is required we will allocate you to the doctor best suited to your concern.

The duty doctor can also provide advice and/or a prescription which can be collected from the surgery reception.

 

Evening & Weekend Hubs

In addition to our Extended Hours, this surgery is part of the West London GP Federation, a group of practices in the local area that work together to provide evening and weekend appointments.

You must be registered with a member practice, such as this one to access these services.

The practice is part of the West London GP Federation meaning our patients have access to GP led services (this will not be your usual GP) via the Extended Hours Hubs for acute problems only.

This excludes:

  • Long-term, ongoing conditions, for example diabetes, asthma, etc.
  • Referrals to hospitals and other services
  • Investigations including blood test, x-rays, scans
  • Repeat prescriptions

Appointments are available Monday – Friday from 6:00 pm – 9:00 pm and during weekends. To access appointments from this service, call your normal surgery and request an Extended Hours appointment.

The Federation operates extended hours services from two hubs located:

  • St Charles Centre for Health and Wellbeing, Exmoor St, London W10 6DZ
  • Violet Melchett Health Centre, 30 Flood Walk, Chelsea, London SW3 5RR
 

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